Frequently Asked Questions
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How do I place an order?
Simply browse our website, select your desired items, and proceed to checkout. Follow the steps to enter your shipping information and payment details to complete your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. You can find the full list during the checkout process.
Is my personal information secure?
Yes, we take your privacy seriously. Our website uses secure encryption to protect your personal information. For more details, refer to our Privacy Policy.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment in real-time.
What is your return policy?
We offer a 30-day return policy. Please review our Returns Policy for detailed information on how to initiate a return and the eligibility criteria.
Do you offer international shipping?
Yes, we provide international shipping. Shipping rates and estimated delivery times will be calculated during the checkout process.
What if my item is damaged or defective?
In the rare event that you receive a damaged or defective item, please contact us at 690869762@qq.com within 7 days of receiving your order. We'll work with you to resolve the issue promptly.
Are customs fees included for international orders?
Customs fees, taxes, and duties for international orders are the responsibility of the customer and are not included in the item price or shipping cost.
How can I contact customer support?
For any questions or assistance, feel free to contact us at 690869762@qq.com. Our dedicated support team is here to help.
Can I cancel or modify my order after it's placed?
Unfortunately, once an order is placed, it cannot be canceled or modified. Please double-check your order before completing the purchase.